Frequently Asked Questions
Please note that this section applies only for private airport transfers
Are you licensed to operate this service at the airport?
A= Yes, we do have a license to operate in all airport terminals in Mexico and have federal plates to transport passengers on all Mexican roads. We are an official transportation company by SCT (Secretary of Communication and Transportation) Valid permit Number: 24012010230946775. We are an official transportation company by SECTUR (Secretary of Tourism) and we are proudly digital members of AMIPCI (Mexican Internet Association)
Is it safe to travel with you?
A= Absolutely, before we hire any member of our staff, they need to pass several tests. We request a federal driver license, which is not easy to get, and a no criminal records certificate issued by the police. We continue to invest in our people through on-going customer service training and sophisticated safety programs. Our mechanics make sure that all of the vehicles are operating properly, checking the a/c system regularly as well as performing regularly scheduled maintenance.
What are the hours of operation of Blue Oval Transportation & Cancun-Cab?
A= Blue Oval Transportation & Cancun-Cab operate 24 hours per day, 365 days per year, including holidays.
Are your rates the same as the regular fees at the airport ticket center?
A= No, our rates are lower, because we work on pre-booked reservations only. With us you will save at least 40%. It is simple, we are not a third party. Our rates are direct without intermediaries.
The prices shown in your website are per person or per vehicle?
A=Prices are per vehicle, NOT per person. However we have different rates depending on total number of passengers, 1 up to 2, 3 up to 7, and 8 up to 10 passengers.
What kind of service am I hiring?
A= All our services are PRIVATE, so you never share your ride with strangers, are door to door with no stops on the way, and we will take you all the way to the main lobby of your hotel, not just leaving you on the road.
How can I find my transportation?
A= In all the terminals there is a "Meet & Greet" area. Our airport representative will be there waiting for you and holding a sign with your name on it. See step by step
Do I need to print my confirmation mail?
A= Although you don´t need this document to check in, we recommend that you print it out for your reference.
How does the "Meet & Greet Service work?
A= Our Meet & Greet person at the airport will be waiting for you right outside the terminal where your plane will be landing, he/she will be holding a sign with your full name on it and will be clearly identified by our uniform: Blue Pants/Skirt, khaki t-shirt with 2 company logos on our t-shirt on the right side: Cancun-Cab´s logo and on the left side Blue Oval Transportation´s logo.
Please note that you have to go OUTSIDE the airport terminal to meet your greeter person.
DO NOT stop and talk to any of the people inside the hallway before the exit. They will pretend that they are your driver, and instead try to sell you timeshares and tours. Please just walk right through at full speed.
It is unsafe to accept a ride from drivers who approach you, even if they look official, they are breaking the law.
How do I make contact with the Meet & Greet person at the airport if I don´t find them?
A= On your confirmation mail, we will provide you all our contact numbers, you can call us and we can contact our airport representative. A reason that he/she may not be there is because they might be taking care of another family in their vehicle.
Who do I pay, how and when?
A= Our website accepts online payments with debit or credit cards you can also zelles us payment at: email@example.com,firstname.lastname@example.org or # 321 375 6611, if your plane arrives before 9 PM you can also pay with cash on arrival with our Meet & Greet person at the airport in case that you book as a round trip service you must pay all up front and you will receive your voucher for your return with all your flight details on it even with your pick up time.
How long do I have to wait at the airport for my vehicle?
A= There is no waiting time with us. As soon as you contact our airport representative he/she will call our driver who will be waiting on a special "Parking lot" area, in the same airport area that the airport authorities assign to travel agencies and transportation companies and within minutes you will be taken to your vehicle right away. This is because at Cancun Airport there are hundreds of planes arriving daily, and airport authorities need that every transportation company to make contact with their customers in order to get to the vehicles at the correct time.
How long is the trip to my hotel?
A= The length of your trip will depend on the location of your hotel. For example:
Cancun´s hotels: between 15 minutes to 30 minutes approximately
Puerto Juarez´s hotels: 30 minutes approximately
Playa Mujeres´s hotels: 30 minutes approximately
Puerto Morelos´s hotels: between 20 minutes to 30 minutes approximately
Playa del Carmen´s hotels: between 40 minutes to 1 hour approximately
Puerto Aventuras´s hotels: 1 hour and 15 minutes approximately
Akumal´s hotels: 1 hours and 20 minutes approximately
Tulum´s hotels: between 1 hour and 30 minutes to 2 hours approximately
Can I request drinks for my transportation service?
A= Yes, but you need to prearrange this with our e-commerce service department, (an extra fee applies) Beers 3 USD each or Soft Drinks 2 USD each or you can request it on our special request box on our reservation form .
Can I stop for grocery shopping at Costco, Sams or Wall Mart?
A= Yes, but you need to prearrange this with our e-commerce service department, or you can request it on our special request box on our reservation form . (an extra fee applies of 25 usd if the grocery store is on the way of your hotel, if not, please ask for a special quotation by email).
My flight is arriving after midnight. How late do you operate?
A= We provide our customers with a service 24/7 (24 hours / 7 days per week) including Holidays.
Do you offer hotel-hotel transfer?
A= Yes, we do. Please prearrange this kind of service with our e-commerce service department. (In case you book as a round trip service and also need hotel-hotel transfer, you will have a special rate).
Can I pay my transportation by credit card?
A= Yes, you can pay by credit card in our online system through Paypal, because if you decide to pay your transfer upon arrival, our drivers only take cash or travelers checks. On arrival flights between 21:01 until 06:59hrs customers must pay in advance using Zelle or Paypal.
Do I need to have a Paypal account to pay with my debit or credit card?
A= NO, you don´t need to have a Paypal account to pay your service with us using debit or credit card.
If I have a Paypal account can I pay directly through my Paypal account?
A= Yes, you can send us your payment through Paypal using our e-mail address: email@example.com Please just leave us a reference of your confirmation number.
If I am a Mexican Citizen can I pay my services through wire transfer?
A= Yes, you can, please send us an email to firstname.lastname@example.org requesting us our account number from BBV or HSBC.
Can I pay the service when I arrive in Cancun?
A= Yes, this is valid just for arrival flights landing at Cancun Airport between 7:00hrs until 21:00hrs; you can pay our "Meet & Greet" person at the airport in cash or travelers checks only. If you decide to pay your service upon arrival and want to book as a round trip service you must pay for a round trip at your arrival service. On arrival flights between 21:01 until 06:59hrs you must pay in advance using Zelle or Paypal.
Can I pay the service with a different currency than pesos or USD dollars?
A= Yes, you can pay at your arrival with our Meet & Greet person at the airport using Mexican Pesos, US Dollars, Canadian Dollars, Euros and GBP Pounds Sterling. You just need to check the exchange rate in your currency, at arrival.
Do you have an hourly rate or rent your vehicles for private tours?
A= Yes, you can decide your own itinerary; we rent our vehicles for a minimum of 3 hours. In all cases we provide the driver. Ask for a Special Quotation
What if my flight is delayed?
A= Air travel schedules are never a problem with us, we are tracking flights for changes in any arrivals. There is never a waiting charge for late incoming flights, as we modify scheduling to meet your changing needs.
If I will travel to Cancun in 6 months, can I book my transportation now?
A= Yes, we can take your reservation. We take reservations up to 24 months in advance.
Do your drivers speak English?
A= Most of them speak good English. The managerial staff speaks English fluently.
Is the tip to the driver included in your rates?
A= Rates do not include driver gratuity. You can tip him if you think he deserves it depending on the service received.
Is the tip to the meet & greeter´s staff included on your rates?
A= Rates do not include meet & greet gratuity. You can tip him if you think he deserves it depending on the service received.
Do you have child seats?
A= Yes, we do have child seats (infant car seat, car seat, booster seat) available upon request. The seats we have are suitable for children between 0-6 years old. Child car seats are available without charge, upon request and applies 1 per transfer, 1 per vehicle. In case in your transfer you request more than 1 car seat, an extra fee of 15 USD applies, and you can request it on the special request area in your reservation form.
Can I bring my own child seats?
A= You are encouraged to bring your personal car seat.
How do I know at what time you will pick me up for the return?
A= When you arrive at Cancun Airport, our airport staff will give you a written confirmation, with all your flight details on it, even with your pick up time.
Can I decide my own schedule for the return journey?
A= Yes, when you arrive at Cancun Airport our airport personnel will give you the confirmation form for your return, with a time suggested by us. You can change this suggested time at that moment or by email, chat or phone call, up to 24 hours before the time of your journey. Any changes to the schedule are the responsibility of the passenger.
Do I need to call you to confirm my return if I booked a round trip service?
A= NO, once you have your confirmation, you are worry free. Just in case that you decide to change your departure flight for a different time or date, let us know by e-mail, chat or phone and give us your new info. This can be up to 1 day before your departure.
What is your Cancellation Policy?
A= Reservations cancelled more than 2 days prior to the arrival date are subject to a charge of 10% of the total amount of the reservation. Cancellations made within 48 hours prior to arrival date or no shows are 100% non-refundable.